What are your hours of operation?
Pine Castle is open 8:00 a.m. – 4:00 p.m. Monday – Friday. We are closed for all major holidays (New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, July 4th, Labor Day, Veteran’s Day, Thanksgiving and Christmas).
Do your group homes close?
No, our group homes stay open 365 days a year.
What is the application process to become a Pine Castle participant?
In order to become a participant, the individual or guardian must fill out an application and come tour our campus. There are multiple ways to pay for services. A client can self-pay or use their Medicaid Waiver to become a participant. The Medicaid Waiver application process is on the Agency for Persons with Disabilities website (http://apd.myflorida.com/customers/application/). For more questions regarding the application process, please contact Caitlin Flannery at (904)733-2650 ext. 231.
How is Pine Castle supported?
Pine Castle is supported by the State of Florida’s Medicaid, City of Jacksonville, public support, production sales, service fees and United Way.
Is there a nurse on staff?
Pine Castle remains committed to providing year-round coordination of health care, preventive health services and advocacy to its residents. Pine Castle has two nurses – one for our Adult Day Program and one for Residential services. Our nursing program reduces health related emergencies and deaths of our clients by closely monitoring health issues and reporting to guardians when an issue arises. Other duties include being a first responder to a medical emergency, monitor medications, maintain physical status records and act as a liaison between staff, individuals and their families.
How can I get involved?
Pine Castle is always recruiting volunteers for events, arts & craft projects, karaoke or sport activities like volleyball and basketball. For more information about volunteering, please contact Beth Jensen at 904-733-2650 ext. 236.
Can I come tour the campus?
The Pine Castle Experience is a tour of our mission that takes place three times a month. The tour is one hour and is hosted at 8:30 a.m. or 12 noon. To schedule a tour, please contact Anthony Sutton at 904-733-2650 ext. 282. To view more information, click HERE.
I am looking for services, who should I call?
For information about the Adult Day Training program, call Caitlin Flannery at ext. 231. For information about Group Home Services, call Cynica Jackson at ext. 225. For information on how Pine Castle can help your business, please contact Ok Sun Burks at etc. 237. If you are looking for employment placement, call Tommy Holston at ext. 228.
What kind of donations does Pine Castle accept?
We accept monetary donations by cash or check. You can donate online with your credit card. In addition, Pine Castle always accepts arts & crafts, board games, puzzles, hygiene items, music cds, movies, iPads, Clorox wipes and a variety of other items. If you are interested in donating items, please call Beth Jensen at ext. 236.
Where is Pine Castle located?
Pine Castle is located at 4911 Spring Park Road in Jacksonville, Florida. The campus is off Interstate 95 and University Blvd. behind Fresh Field Farms. For driving directions, please visit Google Maps.