Pine Castle will be closed for our holiday break from Monday, December 23rd to Wednesday, January 1st, to provide a restful, well-deserved break for our amazing staff and their families. We will reopen for normal hours on Thursday, January 2nd.

Know Where Your Money Goes

We believe in complete transparency in communicating with our donors. Please use the helpful resources below to ensure you know your rights as a donor as well as important information regarding your personal finances.

Support team

Donor Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:

  • To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of our capacity to use donations effectively for their intended purposes.
  • To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
  • To have access to the organization’s most recent financial statements.
  • To be assured their gifts will be used for the purposes for which they were given.
  • To receive appropriate acknowledgment and recognition.
  • To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
  • To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
  • To be informed whether those seeking donations are volunteers, employees of the organization, or hired solicitors.
  • To know that the organization will never share your name or any other personal information with any other organization.
  • To feel free to ask questions when making a donation and to receive prompt, truthful, and forthright answers.

The Donor Bill of Rights was created by the American Association of Fund Raising Counsel (AAFRC), the Association for Healthcare Philanthropy (AHP), the Association of Fundraising Professionals (AFP), and the Council for Advancement and Support of Education (CASE).

If you have questions regarding the Donor Bill of Rights, please email us at development@pinecastle.org or call (904) 733.2650 ext.282.

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